Question 1

How can I get your donuts?

Accepted Answer

A: You can place same day orders ONLINE or by coming into the store in Morrisville! Occasionally, we can take Morrisville orders by phone, depending on staff availability. You can also order for pick up in Waterbury at Bridgeside Books. We'll drop those orders off by 10:30am each morning and you can pick them up before Bridgeside Books' closing hours (check their website for details). We also offer bulk donut orders and GIANT donuts for events and catering needs.

Question 2

When can I order?

Accepted Answer

A: All online ordering is same-day only. We do take advanced orders for bulk donut needs for special events - see our ordering page for more details or email us with questions.

Online ordering opens at 7am each morning we are open (Friday - Sunday). The store opens at 7:30am on Friday, 8:00am on Saturday-Sunday, and 7:00am on Monday. And of course, come on in to the store to order in-person at the counter!

Question 3

When can I pickup my order?

Accepted Answer

A: Pick up all Morrisville online orders by 11am. Generally your order will be ready within a few minutes if you select "order now," or if you want to schedule an order for later in the morning, please choose a time from the drop down list.

Pick up Waterbury online orders at Bridgeside Books starting at 10:30am. Make sure to pick up your order by Bridgeside Books' closing hours (check their website for details).

Question 4

The order site isn't working for me!

Accepted Answer

We use the Toast system for our online ordering and occasionally customers may encounter browser issues. If you are unable to order online and it is during the online ordering window, we have found that closing out all your browser windows and starting at northcountrydonuts.com from a new window clears up most problems. Please give us a call at the shop if you have issues with online orders after taking that step.

Question 5

Why does it seem like items are disappearing out of my basket on the Toast online system?

Accepted Answer

We receive the highest concentration of online orders right around 7:00-7:30am when online ordering opens. That means that dozens of customers are all placing donuts in their cart at the same time to check out. The Toast system prioritizes by who has actually cashed out with the items first, not who has placed them in their cart first. We are not able to change this.

If you are having a hard time with the online order system, please come visit us in the shop.

Question 6

I didn't get a confirmation email from Toast-- did you get my order?

Accepted Answer

If you did not get a confirmation or receipt, it likely did not go through (or an incorrect email address was entered). Please give us a call and we can check to see if your order went through.

Question 7

Why do you have donuts in the store when it says you were out online?

Accepted Answer

We reserve some donuts for in store purchases so come on in to see what we have available or give us a call!

Question 8

What time do you make a second batch?

Accepted Answer

We currently run one batch per day given staffing needs and equipment limitations.

We're hiring donut makers - please email dan@northcountrydonuts.com (dan@northcountrydonuts.com)and jess@northcountrydonuts.com (jess@northcountrydonuts.com)if you're a night owl/early bird and are interested in learning more about working with us.

Question 9

What ingredients do you use?

Accepted Answer

We make all of our own jams and jellies in-house with whole berries & fruits, and all our own cream fillings from scratch with fresh ingredients-- you will definitely taste the difference here! We are proud to use local products as much as possible! Here are a few examples of our local vendors:
King Arthur brand flours
Cabot Butter 
Mansfield Dairy
Hollow Brook Farms Maple Syrup
Green Mountain Farm Cream Cheese
VT Artisan Coffee & Teas

In addition, we also use many local services for accounting, screen printing & gear, equipment maintenance, etc!  #keepitlocal

Question 10

What oil do you fry in?

Accepted Answer

A: We use organic canola oil.

Question 11

Are your donuts nut-free?

Accepted Answer

A: Our donut dough does not include any nuts, and we never put nut products in our fryer. Occasionally we do make donuts with various nut toppings, and those are clearly labeled. While we properly sanitize surfaces during preparation, we are a small bakery with a one-room kitchen and one counter for sales. We cannot guarantee that there is zero risk of cross-contamination, as we do store many nuts in the bakery. We take allergies seriously, so it is important we reiterate, WE ARE NOT A NUT-FREE FACILITY and we do not have nut-free equipment.

Question 12

Do you have gluten-free donuts?

Accepted Answer

A: Yes, we now offer a small selection of Gluten Free and Vegan donuts each day, and these are clearly labeled as gluten-free and vegan. Our regular donuts are not gluten free, and we are not a gluten free facility, so we cannot guarantee that there is zero risk of cross-contamination.

Question 13

Are your donuts vegan?

Accepted Answer

A: We offer gluten free and vegan donuts each day, and these are clearly labeled as vegan. Our regular donuts are not vegan or dairy-free.

Question 14

What is the best way to save my donuts for tomorrow or another day?

Accepted Answer

A:  Like any fried foods, donuts are best fresh. We do not use preservatives and our donuts are intended to be eaten the day they are made.

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