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QUESTIONS

FREQUENTLY ASKED

ORDERING

Q: How do I order?

A: You can order ONLINE or by coming into the store! Occasionally, we can take orders by phone as well but if the shop is really busy and there is a line, we will not be able to prioritize phone orders over those customers that have shown up and are waiting at the counter! 

For ONLINE ordering, click here.

For directions to our shop, click here.

Q: When can I order?

A: All ordering is same-day only. That means that the order you place must be picked up that day. We are not currently taking advanced orders, and though that may change in the future, you cannot currently order for a day other than same-day.

Online ordering opens at 7:30am each morning we are open (Thursday - Sunday). The bakery opens at 8am. You can come into the bakery any time to take a look and order in-person, but be warned that donuts do go fast and sometimes early, particularly on weekends or holidays! 

Q: The order site doesn't work for me because [blah, blah, blah!]

A: Look, we're not software engineers here, lol. We use the Toast system for our online ordering because it is efficient and common at many restaurants and bakeries across the country these days. Every system has it's flaws, but if there is truly something wrong with the online ordering system on a given day, we will likely notice within minutes and do our best to correct it. However, most of the time, the problems we hear people encountering are because they tried to place an order too early or on a day we are closed, so please review our ordering times above. Sometimes it helps to refresh your browser. We are not able to troubleshoot individual technical issues, as we have to make donuts and serve customers, but we can always take your order in-person instead if there is a tech problem you cannot solve on your own.

Q: Why does it seem like items are disappearing out of my basket on the Toast online system?

A: We receive the highest concentration of online orders right at 7:30am when online ordering opens. That means that dozens of customers are all placing donuts in their cart at the same time to check out. The Toast system prioritizes by who has actually cashed out with the items first, not who has placed them in their cart first. We are not able to change this. We can only make a finite number of donuts. So depending on how fierce the competition is on a given morning, sometimes this can lead to faster customers getting the donuts before you are able to check out. If you are not in a rush, the competition is often less fierce for the second batch on weekends later in the morning.

Q: I didn't get a confirmation email from Toast-- did you get my order?

A: If you did not get a confirmation or receipt, it likely did not go through. Please give us a call during our open hours and we can double check for you if needed. 

Q: Why do you have donuts in the store when it says you were out online?

A: We keep some donuts in stock for the first customers in the store each day, so that those people waiting in line can always get some donuts too.

Q: What time do you make a second batch?

A: We've been trying to keep up with demand lately by putting out a second batch of donuts later in the morning on busy days such as Saturdays, Sundays and holidays. This batch is started immediately after our chefs are done rolling out the first one, but because we roll, cut, fry and glaze every single thing by hand, the timing can vary. We normally give out an estimate of around 10:30am-- sometimes it's been significantly earlier than that, sometimes it's been a bit later. The best way to find out exactly when it's ready is to check our online ordering site, which we update regularly if there is new stock. The worst way to find out when it's ready is to repeatedly harass, heckle or insult our staff, who all work really hard without breaks on double-batch days to get out handmade donuts as quickly as possible. There's always that big fast-food donut place around the corner from here if you're looking for quantity over quality!

PRODUCT

 

GENERAL

Q: Why don't you make more donuts?

A: We wake up extra early, way before dawn, to make as many donuts as we can for the day-- take it or leave it. Order early for the best selection! We are an artisan bakery making everything by hand and as fresh as possible-- we are not a factory and you wouldn't want us to be, so quantities are limited and sometimes go fast. On extra busy days such as weekends and holidays, we will usually put out a second batch of donuts later in the morning, and you can find details about that above, under "Ordering."

Q: What are your COVID protocols?

A: We are following all state and local mandates for indoor COVID protocols. We have also suspended all in-house seating, in order to maintain a safer environment for our customers, and reduce exposure for our employees, and all orders are take-out only. We offer curbside service by request-- please call when you arrive out front of the bakery and we will bring out your order. Thank you for helping to keep Vermont safe!

Q: What ingredients do you use?

A: We are proud to use local products as much as possible! Here are a few examples of our local vendors:

King Arthur brand flours

Cabot Butter 

Mansfield Dairy

North Country Smokehouse Bacon

Hollow Brook Farms Maple Syrup

Shadowcross Farm Eggs

Vermont Creamery Ricotta

Green Mountain Farm Cream Cheese

VT Artisan Coffee & Teas

We make all of our own jams & jellies in-house with whole berries & fruits, and all our own cream fillings from scratch with fresh ingredients-- you will definitely taste the difference here!

Q: What oil do you fry in?

A: We use only organic canola oil.

Q: Are your donuts nut-free?

A: Our donut dough does not include any nuts, and we never put nut products in our fryer. Occasionally we do make donuts with various nut toppings, and those are clearly labeled. We cannot however guarantee that there is zero risk of cross-contamination, as we do store many nuts in the bakery. 

Q: Are your donuts gluten-free?

A: We do occasionally make gluten-free donuts, and these are clearly labeled as gluten-free. Our regular donuts are not gluten free, and we are not a gluten free facility, so we cannot guarantee that there is zero risk of cross-contamination.

Q: Are your donuts vegan?

A: We do occasionally make vegan donuts, and these are clearly labeled as vegan. Our regular donuts are not vegan or dairy-free.

Q: Do you make sugar-free donuts?

A: No, we never use artificial sweeteners or make sugar-free products. We are a sweets joint here.

Q: What is the best way to save my donuts for tomorrow or another day?

A: Sorry, there really isn't one! Like any fried foods, donuts are best fresh, and are intended to be eaten the day they are made. Friends don't gift friends day-old donuts. 

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