A: You can order ONLINE or by coming into the store! Occasionally, we can take orders by phone as well but if the shop is really busy and there is a line, we will not be able to prioritize phone orders over those customers that have shown up and are waiting at the counter! For ONLINE ordering, click here. For directions to our shop, click here.

A: All ordering is same-day only. That means that the order you place must be picked up that day (by 12 noon). We are not currently taking advanced orders, and though that may change in the future, you cannot currently order for a day other than same-day. Online ordering opens at 7am each morning we are open (Friday - Sunday). The bakery opens at 7:30am on Friday, 8:00am on Saturday-Sunday. You can come into the bakery any time to take a look and order in-person, but be warned that donuts do go fast and sometimes early, particularly on weekends or holidays!

A: All online orders must be picked up by 12 noon. Generally your order will be ready within a few minutes if you select "order now," or if you want to schedule an order for later in the morning, please choose a time from the drop down list.

Look, we're not software engineers here, lol. We use the Toast system for our online ordering because it is efficient and common at many restaurants and bakeries across the country these days. Every system has it's flaws, but if there is truly something wrong with the online ordering system on a given day, we will likely notice within minutes and do our best to correct it. However, most of the time, the problems we hear people encountering are because they tried to place an order too early or on a day we are closed, so please review our ordering times above. Sometimes it helps to refresh your browser. We are not able to troubleshoot individual technical issues, as we have to make donuts and serve customers, but we can always take your order in-person instead if there is a tech problem you cannot solve on your own.

We receive the highest concentration of online orders right around 7:00-7:30am when online ordering opens. That means that dozens of customers are all placing donuts in their cart at the same time to check out. The Toast system prioritizes by who has actually cashed out with the items first, not who has placed them in their cart first. We are not able to change this. We can only make a finite number of donuts. So depending on how fierce the competition is on a given morning, sometimes this can lead to faster customers getting the donuts before you are able to check out. If you are having a hard time with the online order system, please come visit us in-person instead, just like a real-life shop! =)

If you did not get a confirmation or receipt, it likely did not go through (or an incorrect email address was entered). Please give us a call during our open hours and we can double check for you if needed!

We keep some donuts in stock for the first customers in the store each day, so that those people waiting in line can always get some donuts too.

We have been making donuts faster and faster over time, and getting up earlier & earlier, so at this point we usually have all of our donuts ready by the time we open at 8am. In the future if we have additional staff and equipment, we may put out even more donuts throughout the day, but please respect that we are always making as many as we are able to do on a given day.

We make all of our own jams & jellies in-house with whole berries & fruits, and all our own cream fillings from scratch with fresh ingredients-- you will definitely taste the difference here! We are proud to use local products as much as possible! Here are a few examples of our local vendors: King Arthur brand flours Cabot Butter Mansfield Dairy North Country Smokehouse Bacon Hollow Brook Farms Maple Syrup Local VT Farm Eggs Maplebrook Farm Ricotta Green Mountain Farm Cream Cheese VT Artisan Coffee & Teas In addition, we also use many local services for accounting, screenprinting & gear, equipment maintenance, etc! #keepitlocal

A: We use only organic canola oil.

A: Our donut dough does not include any nuts, and we never put nut products in our fryer. Occasionally we do make donuts with various nut toppings, and those are clearly labeled. While we properly sanitize surfaces during preparation, we are a small bakery with a one-room kitchen and one counter for sales. We cannot guarantee that there is zero risk of cross-contamination, as we do store many nuts in the bakery. We take allergies seriously, so it is important we reiterate, WE ARE NOT A NUT-FREE FACILITY and we do not have nut-free equipment.

A: We do occasionally make gluten-free donuts (on Sundays), and these are clearly labeled as gluten-free. Our regular donuts are not gluten free, and we are not a gluten free facility, so we cannot guarantee that there is zero risk of cross-contamination.

A: We do occasionally make vegan donuts (on Sundays), and these are clearly labeled as vegan. Our regular donuts are not vegan or dairy-free.

A: No, we never use artificial sweeteners or make sugar-free products. We are a sweets joint here.

A: Sorry, there really isn't one! Like any fried foods, donuts are best fresh. We do not use preservatives and our donuts are intended to be eaten the day they are made. That is why we get up at midnight to come in and make donuts from scratch, instead of just making them the day before and living our lives like normal people-- because it really is THAT important to have fresh product. Friends don't gift friends day-old donuts.

A: We wake up extra early, way before dawn, to make as many donuts as we can for the day-- take it or leave it. Order early for the best selection! We are an artisan bakery making everything by hand and as fresh as possible-- we are not a factory and you wouldn't want us to be, so quantities are limited and sometimes go fast. On extra busy days such as weekends and holidays, we always put out more than usual, but these can still sometimes sell out quickly, depending on demand.

Definitely not. We make our donuts fresh and without preservatives, and they are intended to be eaten day-of.

A: While state and local mandates regarding COVID exposure have been significantly relaxed at this point, we will still offer curbside service by request-- please call when you arrive out front of the bakery and we will bring out your order.